Customer Reviews:
 Terrible phone and service to match! May 13, 2008
2 out of 3 found this review helpful
Had a Virgin Mobile phone for years, decided to upgrade to a Super Slice so I could use Bluetooth. Bad choice! After two weeks it flashed on a "Voice Mail" screen and froze there. Totally dead! First customer service guy said it was defective, and this has been a problem with Super Slices. They would send me a "new phone." In a week I received, not a new phone, but a "replacement phone," (translation: someone else's defective phone a tech guy has looked at and sent out to the next unsuspecting customer). The battery would not charge. When I put my good battery from the first phone in and tried to use it, it froze on the Voice Mail screen like the original phone. Virgin Mobile customer service will not send a NEW Super Slice, or other model, but will only send another "replacement phone." Would give zero stars if that was an option.
Virgin Mobile customer service NOT GOOD. May 12, 2008
4 out of 4 found this review helpful
I've now owned an Audiovox, Oyster, and Marbl. Ringtones are designed for 13-year olds. You can't get a ringtone that you wouldn't be embarrassed listening to in a professional environment. When I asked about a simple, classic "phone ring" I was told, by email, "Ringtones are, like, expensive, you know?" Apparently, they have 13 year-olds working there, too. Phones are absolutely crippled, as other posters have indicated. Even the website is uninformative. For instance, try looking up the megapixel rating on the SuperSlice. You won't find it anywhere- not even in the technical documentation. Instead what you get is a lot of "Whoa, dude, you got yerself a bitchen phone!"
While the phone service is relatively inexpensive, you get what you pay for. My wife and I were on vacation (she has a VirginMobile phone as well) in New Hampshire last year and were unable to use the phones anywhere, as there is a huge black hole in coverage in one of the more popular vacation states in the US. Luckily, we had no accidents while hiking or cycling. But we're adults, we use the phones only when we really need to, and we can do without about 99% of the juvenile content on the Virgin Mobile site.
You have to top up every 90 days, whether you've burned through your minutes or not. I've got $140+ in credits built up- I just don't use a phone that often. I'm calling my dad long distance every weekend and talking for an hour, and I haven't put a dent in it, so I'm trapped using crappy phones (really cheaply, poorly built- hinges are flimsy) and crappy service. I wish that Virgin Mobile would put just 1% of Branson's financial wherewithal into developing a branch of this service that would appeal to those customers who want a decent phone "for big people."
No Keyguard; dials calls...loses battery charge April 29, 2008
2 out of 6 found this review helpful
Bad phone. I bought this for my daughter and she is not able to use it. There is no keyguard to stop unwanted dialing in her purse or pocket. The phone is constantly lighting up the screen using up the battery. She has to turn it off when it's in her purse so she doesn't lose the charge! What good is that?! Useless phone. Don't buy it!
 Expensive To Own March 15, 2008
2 out of 10 found this review helpful
I am a light phone user, in fact the reason I got this Virgin Mobile phone was I thought it would save me money compared to my VerizonWireless plan at $45 or so a month...not so, not by a long shot. I am spending close to $70 for the first month on their 18 cents per minute plan. The Apple Phone is looking better and better.
I also have been having problems with buttons being pushed while the phone is in my pocket, so far it hasn't actually called anyone (thank God) but it's still irritating as heck. Haven't been able to lock the keypad to stop that from happening.
it sucks March 7, 2008
2 out of 10 found this review helpful
i keep having problems with it txing 2 times the same message.weird huh? and they keep having to replace it i really wish i could have got a better phone but this is what i get..bad karma i guess. and so to all those ppl who want to get a nice phone.THIS IS NOT IT!!!!!!!!!!!!!
srry to let ur hopes down
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