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| Brand: T-Mobile Branded
Category: Wireless
List Price: $499.99
Buy New: $183.03
You Save: $316.96 (63%)
New (1) Used (1) from $183.03
Avg. Customer Rating:  46 reviews
Sales Rank: 1120
Color: Blue
Media: Wireless Phone
Shipping Weight (lbs): 1.7
Dimensions (in): 0 x 0 x 0
Model: Wing
UPC: 610214614360
EAN: 0610214614360
ASIN: B000QTWT7W
Release Date: May 15, 2007
Shipping: Eligible for Super Saver Shipping
Promotion: Data not available Terms and Conditions
Promotion: Save $5.00 when you spend $25.00 or more on Qualifying Items offered by Amazon.com. Enter code BMLSAVES at checkout. Terms and Conditions
Availability: Usually ships in 24 hours
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| Customer Reviews:
 Horrible customer service and BAD phone June 22, 2008
4 out of 4 found this review helpful
We had a similar problem...my girlfriend's wings screen went out after 10 days or so. The screen is totally blank. There was no external damage to the phone or screen. She got charged $100 for the warranty exchange, stating they found physical damage to the phone and is not covered by warranty. She contacted customer care and requested they return the phone and was told the phone has been destroyed.
Destroyed...really? I doubt they destroyed the phone. They just want to make $100 profit. If they return the phone they got no profit. They probably just replace the screen on my old phone and sell it for $200 or so.
I believe it costs them less than $100 to make the POOR quality Wing because it costs Apple only $100 (you can find this info. By searching online) to make the new 3G iPhone which is a lot more advance than the Wing.
 I love my t-moblie wing June 22, 2008
0 out of 3 found this review helpful
it a great phone if u like 2 text ..... but the only problem i have with the phone is the battery .... but other then that this is a great phone to have
 cool phone/ horrible service provider June 8, 2008
3 out of 3 found this review helpful
the phone is great for quick texting with friends, reading e-mails, passive web searches, and reviewing documents. you may find out, if you're wanting web speed, this is not the phone for you.
Combined with T-Mobile's horrible customer service and the inability to troubleshoot after being on the phone for 2 hrs. In addition if your phone ever becomes defective do not expect to got into a T-Mobile store for a replacement like you can with other carriers. You May instead expect to not have a phone for 3 business days (no they will not ship on Saturdays), pay a $15 shipping fee in additiion to the $5-$7 you each month for insurance and of course to replace your phone you will need to pay $50-$150 (depending on the "type" of device) if They find that it is damaged vs. defective.
but dont worry you can dispute the false "damage" charge with your cc company so that they have to prove the "damage" and voila! 30 days later you get your $50-$150 back.
An excellent phone May 14, 2008
2 out of 5 found this review helpful
I upgraded from an older pocket pc phone (SX66) and I'm quite impressed with the Wing. Windows Mobile 6 is a giant improvement over what I was using - pocket PC 2003. You might consider dividing the gripes about this phone into two categories - tmobile gripes, and gripes about the phone and windows. I think the gripes about TMobile are pretty justified - coverage is spotty, and the cellular data speeds are slow. But hey, I've got a $30/month plan, and I don't really need cellular internet, I just use wifi spots when traveling. Also, to note is that you can easily unlock these phones and use them with other GSM carriers.
But I love these phones for music, windows office compatibility, videos, and wifi.
If you just look at the phone itself, it is a great device. The sliding keyboard is excellent, easy to use, and it doesn't feel cheap at all, I don't even know what some of the reviewers are talking about there... I think this is one of the sturdier devices I've handled. The Windows OS is much much better, and it's actually a lot more friendly in the context of a phone. You can dial speed dials one-handed, you can dial your contacts one-handed with a few more menus to go thru, and of course there is voice recognition. You can get an 8 GB microSD card now, so you can store tons of stuff. You've got the 2 megapixel camera, which is executed nicely, and you can take videos too. I haven't gotten to use the MS office apps yet, but I presume they are functional. Basically, I think the device itself is top-notch. All the complaints revolve around TMobile, or GSM networks in general. You'll have the same kinds of problems with iphones, etc. But you can use your phone in Europe. For what it's worth.
I really like the tactile feel of the Wing, it feels really nice. And it won't slip out of your hands, it's got a nice tacky feel.
Bad Screen with Bad T-Mobile customer service May 13, 2008
8 out of 9 found this review helpful
I would give this phone a 4 stars if the screen is not defected OR if T-Mobile stands behind their warranty/product.
After about 3-4 weeks of use, the screen went blank. I took it to several local T-Mobile stores to try to get a new one. They all told me it's a manufacture defect but they cannot exchange it for me because I didn't buy directly from them.
I contacted customer service to do the exchange. They charged me $10 for shipping. Four weeks later, I found out that they charged me another 100$ claiming that there's physical damages. My phone was like brand new (3-4 weeks old) when I send it in and I never dropped it.
I talked to a customer service and then a supervisor and got nothing. I complained to the executive customer service and got nothing also. The guy at the executive customer service is extremely rude. The amazing part is that even I have pictures that I took before I send in the phone, those people refused to look at those pictures. Actually, a customer service at the store recommended me to take pictures in case they try to pull the physical damages trick. It seems that T-Mobile like to pull this trick to make extra money.
Now, I file a complaint w/ BBB.
UPDATE-This is an update on my BBB case. This guy, Jason, at the executive office kept sending the same message (copy and paste) to BBB that he will not do anything and he doesn't care about the pictures. My case is closed. T-Mobile is Terrible-Mobile
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